At Hotel Capri Plovdiv – operated by Hotel Gabi 1 Ltd – we are committed to protecting your privacy and upholding a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this privacy statement is to inform you of Hotel Capri Plovdiv’s practices regarding the collection, use and disclosure of personal information that may be provided through your access to or use of our websites or hotel services and related products. By staying overnight(s) at our hotel and using the related products and services, or by visiting our website, you consent to your personal information being collected, used and disclosed in accordance with the terms and conditions set forth below.

This privacy policy explains how you can contact us if you have a question and if you would like to amend or delete any personal data Hotel Capri Plovdiv may hold about you. We strongly recommend that you take the time to read the privacy statement.

Personal Information

For the purposes of this privacy policy, “personal information” means information about an individual.

What personal information we collect:

Personal information may include at least some of the following:

• Contact information (such as name, address, email address and phone number);
• Proof of identity (such as signature or passport number);
• Financial information and payment/billing information (such as credit card number/expiration date and credit history);

How we use your personal information:

We use your personal information to:

• Reservation and booking confirmation;
• Provide personalized communication;
• Provide timely and reliable services;
• Anything necessary related to the administration of these services;
• Researching, developing, managing, maintaining and improving these services;
• Your billing for use of our products and services;
• Collection of outstanding debts;
• Assist in the investigation of a legal violation regarding an emergency that threatens the life, health or safety of an individual.

When we disclose personal information:

Except with your express consent, we will not sell, license, trade or rent your personal information with others.

We may share personal information with third parties and/or business partners engaged to assist us in providing services or carrying out one or more of the purposes described above.

Hotel Capri Plovdiv reserves the right to disclose personal information to third parties if a law, regulation, search warrant, subpoena or court order lawfully requires and permits us to do so.

Hotel Capri Plovdiv also reserves the right to disclose and/or transfer personal data to a third party in the event of a planned or completed purchase, sale (including by liquidation, realization, foreclosure or repossession), lease, merger or any other type of acquisition, sale, transfer, conveyance or financing of all or part of the assets or shares of Hotel Capri Plovdiv in order to continue to receive the same products and services from third parties.

Knowledge and consent

We only collect personal information about you when you have voluntarily provided it to us. We usually ask for consent to use or disclose your personal information at the time it is collected. In certain circumstances, consent may be sought after the information is collected but before it is actually used (for example, when we wish to use the information for a purpose that could not previously have been identified).

The type of request for your consent that we would require will largely depend on the sensitivity of the personal information . You may withdraw your consent at any time, subject to legal or contractual restrictions, but within a reasonable time. If you wish to withdraw your consent, please contact us at reservation@hotelcapri.bg We will inform you of the procedures for withdrawing consent.

We state that we will not require consent from you as a condition of providing a product or service, or require consent for the collection, use or disclosure of information beyond legal standards.

Use and disclosure of information for marketing purposes

If you have not opted out of receiving marketing materials, we may use (but not disclose) your personal information to promote and market additional goods, services and/or special offers from us or our business partners If you have provided your consent to us to do so, then we may also disclose your personal information (including name, mailing address and email address) to these partners so that they may send you promotional materials directly.

You may choose not to consent to our use or disclosure of your personal information for direct marketing purposes by indicating your preference by contacting us as described below (see “Contacting Us”).

Cookies

Our customers should be aware that information and data may be automatically collected through standard operation by our internet servers and through the use of cookies. Information collected in such ways is not personal information.

“Cookies are small text files that are used to facilitate persistent user access. “Cookies are not programs that burden the system or cause damage. In general, cookies work by assigning a unique number to each customer, no matter the assignment location. If you do not want information collected through the use of cookies, a simple procedure in most browsers allows the client to decline or accept the cookie feature.

How we protect your personal data

We make commercially reasonable efforts to ensure that personal data collected from you is protected from loss and/or unauthorised access. This protection applies to information held electronically and on paper. Access to your personal information is restricted to selected employees or representatives. In addition, we use generally accepted information security techniques, such as firewalls, access control procedures, and cryptography, to protect personal information against loss and/or unauthorized access.

Links to third party websites

The Site may offer links to other third party websites. You should be aware that the operators of linked sites may also collect your personal data (including information obtained through the use of cookies) when you link to their websites. We are not responsible for how these third parties collect, use or disclose your personal information, so it is important that you review their privacy statements before providing them with your personal information.

Retention and storage of personal information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which we collect it. W ith respect to applicable laws, you give your consent for these purposes and your consent remains in effect after we terminate our relationship with you.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time without notice. Only the Privacy Policy posted on this site is effective.

Correcting or Updating Data

You can help us maintain the accuracy of your personal information by notifying us of any changes to it. You may contact us in any of the following ways and request access to or correction/updating of your personal information:

E-mail: reservation@hotelcapri.bg

Phone: +359 32 64 77 79

Contact us

If you have any questions about this Privacy Policy, or if you have reason to believe that we have not adhered to it, you may contact us at:

Address: 4000 Perushchitsa Str 25, Hotel Capri Plovdiv, Plovdiv, Bulgaria.

Phone: +359 89 333 4444

E-mail: reservation@hotelcapri.bg